For Clinics & Hospitals
The Patient Communication Audit Checklist
12 specific things to check before assuming your front desk is running smoothly. Free to read here, or download the PDF below.
01 Before the Appointment
Patients can book via WhatsApp, not just phone calls during clinic hours.
Every booking gets an automatic confirmation within minutes, not "we'll call you back."
A reminder goes out 24 hours before, not only a same-day message.
02 Reducing No-Shows
Patients can reschedule with one message, without calling during clinic hours.
No-shows get a same-day follow-up message, not silence until their next visit.
You can see your no-show rate at a glance, not just a general sense of it.
03 After the Visit
Follow-up and recall reminders (next check-up, results, refills) go out automatically.
Patients can ask quick questions on WhatsApp without calling and waiting on hold.
Feedback is requested consistently, not only when someone remembers to ask.
04 Behind the Scenes
Patient records live in one place, not scattered across a register and phone contacts.
Front-desk staff aren't re-typing the same patient details into multiple places.
A new receptionist could follow this list and know exactly what "good" looks like.
Get it as a PDF
Same 12 points, formatted to print or keep on file. Enter your details and it opens right away.
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